Privacy Policy

When you subscribe to lartfloraldesign.com (Site) either by joining our mailing list or purchasing a item, we may collect some personal information. Here are some personal information gathered on our Site, which includes but is not limited to the below:

• Name
• Email address
• Delivery address
• Mailing address (for billing purposes)
• Telephone numbers
• Relevant company information (if applicable)
• Gender and Date of Birth

It is important that you provide us with the complete personal information in the required fields on our Site to enjoy our items and services.

The personal information gathered will be used for one of more of the following purposes: to communicate with you;

1. to provide items and services to you;
2. to process and fulfil your purchases, contest entry, and/or refunds;
3. to respond to your enquiries and complaints;
4. to keep you updated and informed about our items, services, offers/promotions and events and from our selected third-party partners which may be of interest
5. to you from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channel;
6. to process and analyse your Personal Data either individually or collectively with other individuals;
7. to share any of your Personal Data with a third party necessary for the purpose of fulfilling your purchase/order/enquiry/complaint, for example, the payment gateway provider, delivery provider;
8. to maintain and improve customer relationship;
9. to maintain and update internal record keeping;
10. for registration for a user account with L’Art Floral Design;
11. for internal administrative purposes;
12. for audit and risk management purposes (if any);
13. for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
14. for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to L’Art Floral Design;
15. to enforce or defend L’Art Floral Design’s rights and your rights under, and to comply with, L’Art Floral Design’s obligations under the applicable laws, legislation and regulations; and/or
16. for other purposes required to operate and maintain L’Art Floral Design’s business.

All payment data is stored via our payment gateway partner, Senangpay.my (senangPay) – their privacy policies may be found at their respective websites. L’Art Floral Design does not and will not ever sell, rent or share your personal information, including your e-mail address, to any third parties (which includes the recipient) for any purposes without your expressed permission.

Your transaction data will be available to some extent in your account page after you have logged-in. You create this in acknowledgement of this privacy policy. You must protect your own password as L’Art Floral Design will not be liable for any unauthorised use of our website.

The L’Art Floral Design website automatically gather information about the use of the Site. This data is used to improve your experience and flow through the Site. This includes the use of cookies and other technologies.

Any information gathered on this Site is used to improve your experience with L’Art Floral Design or fulfil your order. We will not share, sell or reveal your information unless it is already described in this Privacy Policy or required by law.

Reputable and trusted third party vendors may be permitted to access your data in order to carry out their service of maintenance, hosting or upgrade to the Site or other services that we may require from time-totime. We use a reputable courier company that will be given access to your mailing information in order to deliver the items to you as fulfilment of your order.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

If you provide feedback or use any of the forms on the Site, the information you have submitted will only be used to fulfil your request. Anything you submit on our Site or any of our social media properties such as Facebook, Instagram, and Pinterest may be displayed publicly.

Should you wish to have access to your personal information, you may find it under “My Account” when you login to your account on our website, or where the personal information provided is incomplete, inaccurate, out-of-date or misleading, you may make such request by contacting us at hi@lartfloraldesign.com

Should you wish to remove your account from our system you can email to us at hi@lartfloraldesign.com via the email account which you registered with us in order to prove the ownership of the account and request for account deletion with the subject “Request for Account Deletion”, so that we can proceed with removing the account from our Database.

Any changes to the Privacy Policy will be posted here so that you have immediate access to the updates. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

If you have any question about this Privacy Policy, please use the form on our contact us page.

L’Art Floral Design